CUSTOMER SERVICE FAQ's

General Orders

All orders are processed and shipped within 3-5 business days, this means that if you order Monday it may not ship until Wednesday. Shipping time may vary on where you live, so please plan for a 2-5 day shipping time - although we do try to process and ship daily.  Rush Shipping is available for when you need your order faster than the normal time outlined. *Please remember that UPS dose not deliver on Saturday.

Rush Shipping

We offer many options of rush shipping so you can get your Portopong faster.. Next day shipping processes and ships in 24hrs, so if you order Monday it will ship Tuesday and you will receive it on Wednesday.  Second and third day shipping is available as well. Saturday delivery is available too. For more details on RUSH SHIPPING visit our rush ship page. (Click Here)

Order Confirmation

All orders are processed using Paypal - YOU DO NOT need to have paypal for an order to go through, it acts as our merchant. You can still use the checkout system with out logging into paypal. Once an order is received by us you will receive a confirmation of your purchase from Paypal via email. Once the order is processed you will then recveive a shipping notification email containing your tracking number - please look for these confirmations in your inbox or spam folder.

Calling Our Toll Free Number

Please try to use the form above or forward us your receipt via email with a detailed explanation of your request - if you need to contact us via our customer service line - please note that it could take up to 24hrs for us to respond as we will need to look up your account - please speak clearly and have all information regarding your account available. During peak seasons due to increased volume of calls it may increase the response time. We apologize for this and thank you for your understanding. If you need response faster, please use our email.