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Shipping FAQ's
How can I track my order?
You will be notified by e-mail when your package ships. The e-mail will include a tracking number. Tracking information may not be available until the following business day.
Where Is My Order?
Most orders will be shipped within 72 hours from our shipping center in CT. We are closed on Saturdays, Sundays and Holidays -- therefore, orders will not be shipped or delivered on these days.
Does choosing Next Day Air mean my order will arrive tomorrow?
Sometimes. Each order is processed within 1-2 days. Selecting Next Day Air shipping will get your package to you the day after the processing is complete. Orders that are received before 12pm EST. will be shipped same day. All orders are subject to verification, which could delay the processing time. Please keep in mind that there is no UPS weekend delivery for Next Day. These Next Day orders are can be shipped via United States Parcels Service (USPS).
What do I do if I enter an incorrect shipping address on my order?
Once an order has been completed, there is a very small window of opportunity to correct incorrect shipping addresses, and you can only change the shipping address if your order has not yet been processed. Please contact us on our contact page immediately we will do our best to fulfill your request. If your address cannot be changed prior to delivery, we will need to wait for the package to be returned back to us as undeliverable.
What do I do if my order was delivered to the wrong address?
The carrier delivered my package to the wrong address. What do I do? Contact us immediately! We will work with the carrier to correct the situation as quickly as possible.
Can I ship my order to an address outside of the United States?
Yes. Orders in CANADA need to select Canada/international delivery.
Do you ship worldwide?
Yes. So what are you waiting for and grab a PORTOPONG and head to that island oasis.
Do you offer rush shipping?
PORTOPONG LLC understands that sometimes.... you need your table ASAP. We do process orders on a daily basis and guarantee shipping within 3 business days of order placement, but due to holiday rush needs and processing time you may need more.
Example....
Order is placed 7p on a Friday with rush shipping... your order will ship Monday using overnight, 2 day, or 3 day delivery.
Order is placed 2pm on Friday with normal shipping... your order would ship by no later than Wednesday.
What else do I need to know?
- Business Days are Monday - Friday, excluding holidays.
- Orders will not receive credits due to unforeseen weather or carrier delays.
- Not available for mail drop/safe drop delivery.
- All orders are subject to fraud protection.
If you have any shipping questions please call our Toll Free number at 1-877-823-6595 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
