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Warranty/Exchanges/Returns

PLEASE READ PRIOR TO PURCHASE: We offer a 10 Day Exchange Guarantee* on PORTOPONG. Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with (Return Merchandise Authorization Needed) in the subject line within 10 days of purchase date.

This is an infltable product, anything outside the 10 day warrenty does not have to be honored by PORTOPONG LLC or it's approved reseller network.

Think about it folks- we have no clue if you did a cannon ball with the keys in pocket on this item or your oppenent lost miserably and decided to go zombie style on your PORTOPONG, we do understand things can happen and will work with all our customers towards the best resolution.

So this means - NO REFUNDS!

If you are within the exchange period and it's a product defect we will offer an exchange.

PORTOPONG LLC. will exchange your product once we recieve your returned product a new one will ship out 2 days later. Customer to assume shipping charges on returned item. All replacements are shipped with best possible solution.The customer will assume all shipping costs in shipping the item back to us, and PORTOPONG will assume the cost of shipping back to the customer.

*10-Day Warranty

PORTOPONG comes with a 10 day warranty from time of purchase. Defects due to manufacturing or failure are covered under this 10 day warranty. The warranty does not include superficial damage or any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Warranty is void if things beyond our control happen as well. Here are some good examples:
  • If a lightning bolt strikes your portopong - we wont replace it as a defect
  • If you ran through the front of the house with your portopong sideways and the door jam ripps it open
    (has already happened to one person)
  • If your friend decides to cannon ball with their keys in his/her pocket
  • You dropped your pocket knife on it
  • You tried doing naughty things with betty-jo on it and now it doesnt inflate
  • Or - how about - you left your portopong in the garage and it froze solid during the winter and you didnt thaw it out!
  • ALL OF THE ABOVE AEE NOT COVERED BY WARRANTY or anything close to it.